Terms of service

These terms ("Terms") govern your access to and use of Neutron AI, including Neutron Support AI and Neutron Sales AI (together, the "Service"). By creating an account or using the Service you agree to these Terms. If you use the Service on behalf of an organisation, you confirm you are authorised to accept these Terms for it. The Service is intended for business use only.

1. The Service

Neutron Support AI learns the content of websites you provide and offers an AI agent that answers questions about that content, with related tools such as a website widget, knowledge management, conversation history, leads and analytics, depending on your plan.

Neutron Sales AI helps you find businesses that match a customer profile you describe, researches publicly available information on those businesses' own websites, and helps you write and send business-to-business emails from mailboxes you connect.

Neutron Social AI drafts and schedules posts to social media accounts you connect and shows you the comments and messages those accounts receive so you can reply.

Each product is a separate subscription on the same account. These Terms apply to both unless a section says otherwise.

2. Accounts

You must provide accurate information, confirm your email address and keep your login credentials confidential.
You are responsible for all activity under your account.
You must be at least 18 years old and able to enter a binding contract.

3. Plans, trials and payment

Plans are offered on a monthly subscription basis at the prices shown on our pricing page.
New subscriptions may start with a free trial with reduced allowances. When a trial ends, the product pauses until a paid plan is activated. Nothing is charged automatically.
Each plan includes monthly allowances (for example AI answers and pages learned for Support AI, or researched companies and emails sent for Sales AI). Allowances reset on the first day of each calendar month (UTC) and unused allowances do not carry over.
When an allowance is used up, the related feature pauses until the next reset or until you upgrade.
Payments are processed by Stripe. Paid plans renew automatically every month and are charged in advance to the payment method on file until you cancel. You can cancel at any time from Plan & usage → Manage billing; cancellation takes effect at the end of the current paid month and you keep access until then.
When you switch plans, the change applies immediately and the price difference for the rest of the month is charged or credited.
Fees are non-refundable except where required by law.
We may change list prices for new subscriptions at any time. Existing subscriptions keep their price unless we give you at least 30 days' notice of a change, which then applies from your next billing period.

4. Your content and websites

You may only add websites to Support AI that you own or are authorised to use, and you confirm that our processing of their content for the Service does not infringe anyone's rights.
You keep all rights to your content. You grant us a limited licence to host, copy and process it solely to provide the Service.
You are responsible for your website, the instructions you give your agents, and every email you send through Sales AI.

5. AI-generated output

Answers, company summaries, fit scores, opening lines and draft emails are generated automatically and may be incomplete or inaccurate. You are responsible for reviewing output before relying on it or sending it, and for confirming important details with the people you deal with. The Service does not provide professional, legal, medical or financial advice.

6. Neutron Sales AI: prospecting and outreach

Commercial email is regulated differently in each country — for example by the CAN-SPAM Act in the United States, the GDPR and the ePrivacy rules (such as PECR in the United Kingdom) in Europe, and CASL in Canada. You are the sender of every email and are solely responsible for complying with the laws that apply to you and to the people you contact. When you use Sales AI you agree that:

You will contact businesses only, about products or services that are genuinely relevant to the recipient's professional role, and you have a lawful basis to do so (for example, legitimate interest in B2B communication where that is permitted).
Your emails will be truthful: accurate sender name, honest subject lines that reflect the content, no false or misleading claims, no fake "Re:" or "Fwd:" threads and no impersonation.
Every email will identify your business and include a valid postal address and a working way to opt out. Sales AI adds these automatically; you must not remove or obscure them.
You will honour every unsubscribe and opt-out immediately and permanently. Unsubscribes and platform-wide opt-outs cannot be removed from do-not-contact lists.
You will not contact consumers or private individuals, children, or anyone who has asked not to be contacted, and you will not use personal email addresses for businesses in the EU, EEA, United Kingdom or Switzerland (Sales AI enforces this by default).
Where the law requires prior consent for the recipient's country or type of address, you will not use Sales AI to email them without that consent.
You will respect sending limits, stay within your email provider's terms, and not use Sales AI to send bulk marketing, newsletters or any content listed in the acceptable-use section.
You will use prospect data only to evaluate and contact the business for your own sales purposes. You will not sell, publish or build a separate database from it, and you will delete it when you no longer need it.

We may review campaigns, pause sending, or suspend Sales AI when we receive complaints, see high bounce or unsubscribe rates, or reasonably believe these rules are being broken.

7. Connected mailboxes

You may connect only mailboxes you control and are authorised to send from. We recommend an app password rather than your main password.
You authorise us to use the credentials to send the emails you schedule and to check the inbox for replies from people you contacted. We do not read, store or use other emails in your mailbox.
Credentials are encrypted at rest. You can disconnect a mailbox at any time, which deletes its stored credentials; you can also revoke the app password with your email provider.
Your email provider's own terms and limits apply to email you send. We are not responsible for deliverability or for actions your provider takes on your account.

Neutron Social AI drafts social media posts, publishes them to social accounts you connect, and shows you comments and messages on those accounts so you can reply. When you use Social AI you agree that:

You connect only accounts and pages you own or are authorised to manage, through each network's official sign-in. You authorise us to publish the posts you schedule, read comments and messages addressed to those accounts, and send the replies you approve (or, if you enable it, replies Social AI judges to be simple and safe).
You remain the publisher of every post and reply and are responsible for its content, including for complying with each network's terms, advertising and disclosure rules, and intellectual-property rights in any images you upload.
AI-generated text and images may be inaccurate; review posts before they go out. AI-generated images may need to be labelled as such on some networks; you are responsible for any required labels.
Social AI does not search for, follow, message or comment on other people's accounts, and must not be used to simulate engagement or evade a network's rules. A network may limit or revoke access at any time; we are not responsible for actions a network takes on your account.
Access tokens are stored encrypted and used only for the purposes above. Disconnecting an account deletes its tokens; you can also revoke Neutron AI's access from the network's settings.

8. Acceptable use

You must not use the Service to:

process websites you are not authorised to use, overload third-party sites, or bypass robots.txt, bot protection or other access controls;
send spam, phishing, malware, or messages promoting illegal, adult, gambling, weapons, cryptocurrency investment, debt-relief, "get rich" or similarly high-risk offers;
deceive, defraud, harass or threaten anyone, or impersonate another person or organisation;
collect data about individuals for purposes other than legitimate business-to-business contact, or profile people based on sensitive characteristics;
distribute unlawful, infringing or harmful content;
attempt to bypass usage limits, security measures or access other customers' data;
reverse engineer the Service or resell it without our written agreement.

9. Personal data

For data your Support AI agent collects from your website visitors, and for prospect data you collect and use through Sales AI, you act as the data controller and are responsible for complying with applicable privacy laws, including transparency to the people concerned and responding to their requests. We process that data on your behalf to provide the Service. Our handling of data is described in our Privacy policy.

10. Third-party data and attribution

Sales AI discovery may use map data from OpenStreetMap, © OpenStreetMap contributors, available under the Open Database License (ODbL). If you export or publish data derived from it, you must keep this attribution. Company websites remain the property of their owners; Sales AI stores only limited business information about them.

11. Availability and changes

We aim for high availability but do not guarantee uninterrupted service. We may improve, change or discontinue features, and will give reasonable notice of material changes that reduce the functionality of a paid plan.

12. Suspension and termination

You may cancel at any time from your account or by contacting us. We may suspend or terminate accounts, or a single product, that violate these Terms, fail to pay, or put the Service, recipients or others at risk. On termination, your agents and campaigns stop and your data is deleted as described in our Privacy policy, except do-not-contact entries, which we keep so that people who opted out stay opted out.

13. Disclaimers, liability and indemnity

The Service is provided "as is" to the extent permitted by law. To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential damages, or for lost profits or data, and our total liability for any claim is limited to the fees you paid us in the three months before the claim.

You will defend and indemnify us against claims, fines and costs arising from emails you send, data you collect or process, or your breach of these Terms or applicable law.

14. General and contact

These Terms are the entire agreement between you and us about the Service. If any part is unenforceable, the rest remains in effect. We may update these Terms and will post the new version here; continued use after changes means you accept them. Questions about these Terms? Contact us.